Our client, in the RETAIL industry is looking for a candidate who is willing to learn and grow to join our team as an ONLINE SALES.
Duties and Responsibilities:
- Take orders from clients, offer services and provide support in person and via telephone or internet.
- Perform online sales activities to achieve company sales objectives and targets.
- Identify and contact potential customers for business opportunities through the Social Media Platforms and mostly the Webpage.
- Update customer database with contact details, type of products purchased, sizes and interest information from the prospective customers.
- Following the social media Yearly calendar, perform daily tasks based on assigned work plan.
- Continuous engagement with customers which should maintain profitable and productive relationships.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Maintain up-to-date knowledge about product information and promotions.
- Communicate with customers through phone, e-mails, chats and personal visits on presentation of products as well as resolving customers issues.
- Respond to customer queries promptly and professionally.
- Provide excellent services and ensure customer satisfaction.
- Continuously giving management customer feedback.
- Stay abreast with online marketing trends and competitors.
- Any other relevant duty assigned by the Head of Department.
Qualifications and Requirements:
- Degree/Diploma in a Business-related course with specialization in Marketing.
- At least three years’ sales work experience in a fashion retail industry or similar role in the service industry.
- Basic understanding of sales principles and customer service practices
- Track record of over-achieving sales quota.
- Excellent communication skills presentation skills.
- Strong organization skills. & keen attention to detail is essential.
- Strong customer service orientation & high level of integrity.
Interested candidate should send their CVs to firstname.lastname@example.org with the email subject as ONLINE SALES.
Online sales (Kshs25,000+ COMMISSION)
Only shortlisted shall be contacted.