Department/Group: Medical Services    

Location: Nairobi, Kenya

Salary: Kshs. 100,000-120,000



  1. Strategy Management and Planning
  • Lead, develop, implement and evaluate the hospital’s clinical and quality strategy
  • Manage and lead the all hospitals departments including Administration. clinical services OP &IP, Diagnostic support- Laboratory and radiology, medication management to ensure significant impact on the performance of the business.
  • Provide expertise and advisory services to hospital executives and committees including but not limited to the clinical quality, financial, operational and workforce performance.
  • Develop, and implement patient care policies, systems and processes within the framework of the vision, mission and culture of the hospital and other national and international healthcare frameworks.
  • Work closely with the senior management team in order to comply with the hospital, statutory, mandatory and legal obligations.
  • Prepare various reports for management decision making.
  1. Financial Management
  • Support finance, procurement, medical related services to meet the expected standards of quality and quantity in compliance with established ethics and regulations.
  • Plan and operate within the set budget.
  • Lead in the development of the business growth strategy for all Hospital units.
  • Increase revenue, by developing proposals, arranging meetings with beneficial stakeholders, negotiating contracts with individuals, corporate clients and insurance partners.
  • Manage relationships with existing and new clients. Develop effective ventures and partnerships that add value to the business.
  • Take part in market research and business intelligence including tenders, business cases and competitor strategic plans.
  • Implement a robust Customer Retention Strategy
  • Develop and implement effective and efficient marketing Plans
  • Take part in the development of the quarterly and annual budget with senior staff
  • Liaise with the accounting staff to ensure that all cash received is banked, manage the petty cash and approve cash payments
  • Order, stock and maintain an efficient record of all medical and office supplies.
  • Maintain an asset register and ensure all company equipment/ assets are insured
  • Oversee the production of financial reports
  • Manage debt to reduce risk and ensure liquidity of the Hospital
  1. Customer Service
  • Follow up on mitigation and suggested systemic changes within all departments in the hospital.
  • Ensure implementation of global best hospital practices in quality, patient experience and operational effectiveness.
  • Represent the Hospital in meetings
  • Provide strategy for patient engagement and satisfaction
  • Monitor patient satisfaction level while working closely with clinical and non-clinical functions.
  • Ensure the hospital hygiene standards, personal safety guidelines and practices are adhered to.
  • Develop, maintain and implement a patient feedback process and offer advice on continual improvement.
  1. Stakeholder Management
  • Liaise, promote and maintain effective public relations with Customers, Hospital Executive team, The Kenya Medical Practitioners and Dentist Board, Pharmacy and Poisons Board
  • Follow-up on applications for annual licenses
  • Ensure the professionals working for the hospital have the relevant registered/licenses
  • Overall in charge of compliance with healthcare regulations
  1. Human Resource
  • Create a positive and engaging work environment to enable the hospital staff to effectively deliver on their roles.
  • Lead in the recruitment, retention and disciplinary process of the hospital staff
  • Generate on boarding plans, and identify and suggest trainings for the hospital staff
  • Implement and develop a robust appraisal and continuously monitoring hospital staff performance
  • Advice and support staff on compliance and policy matters
  • Maintain HR policies and all HR Documentation including disciplinary and grievance procedures
  • Motivate, mentor, train and coach team members
  • Approve, monitor, and report on annual leave
  1. Clinical Quality and Risk Management
  • Oversee the primary healthcare team to provide Inpatients and Outpatients with primary medical care services within the standard of care for Internal Medicine patients.
  • Update and adhere to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
  • Maintain patient confidentiality and comply with all state health information privacy laws.
  • Manage and mitigate all operational, financial and reputational risks that face the hospital including quality of care, mortality and morbidity meetings, clinical pathways, and patient safety.


  • Bachelor of Medicine and Bachelor of Surgery from a recognized institution/Bachelor in clinical Medicine/Bachelor in Nursing.
  • Master in Healthcare Administration/Health care leadership /Health system Management / Business Administration will be an added advantage
  • Proven work experience in a level 4 hospital as a manager/medical officer manager or a similar role with at least 5 years’ experience
  • Knowledge of relevant legislations and professional standards
  • Knowledge of the hospital industry and Solid understanding of healthcare procedures and regulations
  • Excellent organization and time management skills
  • Problem solving attitude
  • A candidate who is a go getter, takes initiative, a team player, driven by results, with excellent customer service skills
  • Excellent Communication, interpersonal and analytical skills, team player with organizational and supervisory skills.


Interested candidates should send their CVs to  with the job title as HOSPITAL MANAGER.

Only shortlisted shall be contacted.