Job Title: HOSPITAL MANAGER

Department/Group: Medical Services    

Location: Nairobi, Kenya

Salary: Kshs. 100,000-120,000

 

DUTIES AND RESPONSIBILITIES

  1. Strategy Management and Planning
  • Lead, develop, implement and evaluate the hospital’s clinical and quality strategy
  • Manage and lead the all hospitals departments including Administration. clinical services OP &IP, Diagnostic support- Laboratory and radiology, medication management to ensure significant impact on the performance of the business.
  • Provide expertise and advisory services to hospital executives and committees including but not limited to the clinical quality, financial, operational and workforce performance.
  • Develop, and implement patient care policies, systems and processes within the framework of the vision, mission and culture of the hospital and other national and international healthcare frameworks.
  • Work closely with the senior management team in order to comply with the hospital, statutory, mandatory and legal obligations.
  • Prepare various reports for management decision making.
  1. Financial Management
  • Support finance, procurement, medical related services to meet the expected standards of quality and quantity in compliance with established ethics and regulations.
  • Plan and operate within the set budget.
  • Lead in the development of the business growth strategy for all Hospital units.
  • Increase revenue, by developing proposals, arranging meetings with beneficial stakeholders, negotiating contracts with individuals, corporate clients and insurance partners.
  • Manage relationships with existing and new clients. Develop effective ventures and partnerships that add value to the business.
  • Take part in market research and business intelligence including tenders, business cases and competitor strategic plans.
  • Implement a robust Customer Retention Strategy
  • Develop and implement effective and efficient marketing Plans
  • Take part in the development of the quarterly and annual budget with senior staff
  • Liaise with the accounting staff to ensure that all cash received is banked, manage the petty cash and approve cash payments
  • Order, stock and maintain an efficient record of all medical and office supplies.
  • Maintain an asset register and ensure all company equipment/ assets are insured
  • Oversee the production of financial reports
  • Manage debt to reduce risk and ensure liquidity of the Hospital
  1. Customer Service
  • Follow up on mitigation and suggested systemic changes within all departments in the hospital.
  • Ensure implementation of global best hospital practices in quality, patient experience and operational effectiveness.
  • Represent the Hospital in meetings
  • Provide strategy for patient engagement and satisfaction
  • Monitor patient satisfaction level while working closely with clinical and non-clinical functions.
  • Ensure the hospital hygiene standards, personal safety guidelines and practices are adhered to.
  • Develop, maintain and implement a patient feedback process and offer advice on continual improvement.
  1. Stakeholder Management
  • Liaise, promote and maintain effective public relations with Customers, Hospital Executive team, The Kenya Medical Practitioners and Dentist Board, Pharmacy and Poisons Board
  • Follow-up on applications for annual licenses
  • Ensure the professionals working for the hospital have the relevant registered/licenses
  • Overall in charge of compliance with healthcare regulations
  1. Human Resource
  • Create a positive and engaging work environment to enable the hospital staff to effectively deliver on their roles.
  • Lead in the recruitment, retention and disciplinary process of the hospital staff
  • Generate on boarding plans, and identify and suggest trainings for the hospital staff
  • Implement and develop a robust appraisal and continuously monitoring hospital staff performance
  • Advice and support staff on compliance and policy matters
  • Maintain HR policies and all HR Documentation including disciplinary and grievance procedures
  • Motivate, mentor, train and coach team members
  • Approve, monitor, and report on annual leave
  1. Clinical Quality and Risk Management
  • Oversee the primary healthcare team to provide Inpatients and Outpatients with primary medical care services within the standard of care for Internal Medicine patients.
  • Update and adhere to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
  • Maintain patient confidentiality and comply with all state health information privacy laws.
  • Manage and mitigate all operational, financial and reputational risks that face the hospital including quality of care, mortality and morbidity meetings, clinical pathways, and patient safety.

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor of Medicine and Bachelor of Surgery from a recognized institution/Bachelor in clinical Medicine/Bachelor in Nursing.
  • Master in Healthcare Administration/Health care leadership /Health system Management / Business Administration will be an added advantage
  • Proven work experience in a level 4 hospital as a manager/medical officer manager or a similar role with at least 5 years’ experience
  • Knowledge of relevant legislations and professional standards
  • Knowledge of the hospital industry and Solid understanding of healthcare procedures and regulations
  • Excellent organization and time management skills
  • Problem solving attitude
  • A candidate who is a go getter, takes initiative, a team player, driven by results, with excellent customer service skills
  • Excellent Communication, interpersonal and analytical skills, team player with organizational and supervisory skills.

 

Interested candidates should send their CVs to jobs@peoplelink.co.ke  with the job title as HOSPITAL MANAGER.

Only shortlisted shall be contacted.

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