Location: Nairobi and Mombasa.

Positions: 7


Our client in Supplement Industry is looking for candidates who are willing to join their team as CUSTOMER SERVICE ASSISTANTS.



  • Direct product selling
  • Help customers with complaints and questions
  • Give customers information about products
  • Take orders and process returns.
  • Helping customers understand the product
  • Responding to customer inquiries within company hours
  • Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
  • Providing proactive customer outreach
  • Delivering information about a company’s offerings
  • Monitoring brand mention
  • Engaging in customer conversations on social media
  • Proactively asking customers for feedback

Academic qualification

  • Diploma/Degree in Customer service or any related business course
  • 2 years working experience in customer care
  • Experience in supplement product sales will be an added advantage


  • Empathy
  • Problem solving
  • Communication
  • Active listening
  • Patience
  • Adaptability