Location: Nairobi and Mombasa.
Positions: 7
Our client in Supplement Industry is looking for candidates who are willing to join their team as CUSTOMER SERVICE ASSISTANTS.
Responsibilities
- Direct product selling
- Help customers with complaints and questions
- Give customers information about products
- Take orders and process returns.
- Helping customers understand the product
- Responding to customer inquiries within company hours
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Providing proactive customer outreach
- Delivering information about a company’s offerings
- Monitoring brand mention
- Engaging in customer conversations on social media
- Proactively asking customers for feedback
Academic qualification
- Diploma/Degree in Customer service or any related business course
- 2 years working experience in customer care
- Experience in supplement product sales will be an added advantage
Skills
- Empathy
- Problem solving
- Communication
- Active listening
- Patience
- Adaptability
